Overview:
The role of our Customer Service Representative is pivotal within our veterinary clinic, requiring a unique blend of attention to detail and personalized service. You will be entrusted with maintaining the highest standards of professionalism and care, both in-person and through various communication channels. Building strong relationships with our clients and internal team members is fundamental to success in this role. We aim to offer comprehensive and innovative solutions to meet the needs of our clients' pets. We seek individuals who thrive in a dynamic environment, excel in teamwork, and are eager to evolve alongside our practice.

Responsibilities:

• Greet and assist clients during check-in and check-out processes.
• Provide prompt and courteous support to clients via in-person interactions, telephone calls, text, and email.
• Guide clients through the process of admitting their pets, including discussing financial options, deposits, and expectations.
• Maintain accurate and up-to-date client and patient records.
• Relay any special client needs or inquiries to relevant staff members and veterinarians.
• Manage incoming calls, schedule appointments, and address client inquiries.
• Maintain the appearance of the hospital premises, ensuring cleanliness inside and outside.
• Handle administrative tasks such as scanning files, fulfilling requests from veterinarians, managing record requests and emails.
• Actively participate in training sessions and continuing education opportunities.
• Assist the CSR Lead, Nurses and Veterinarians as required.

Success Factors:

• Minimum of 2 years of experience in a veterinary hospital setting preferred.
• Proficiency in client service operations, medical record management, check-in/check-out procedures, and client communication via email and phone.
• Familiarity with Daysmart/Vetter operating software preferred but not required.
• A team player with a knack for fostering strong client relationships.
• Strong organizational abilities and adeptness at multitasking.
• Excellent communication and active listening skills.
• Critical thinking aptitude with a knack for problem-solving.
• Ability to maintain composure and professionalism in high-pressure situations.
• Capable of working both independently and collaboratively within a team.
• Detail-oriented, punctual, and dependable.
• Positive and professional demeanor, with a passion for delivering exceptional service.
• Physical stamina suitable for an active work environment.

Schedule:
This is a full-time position.

If you believe you possess the qualities and experience required for this role, we encourage you to apply. We look forward to welcoming a dedicated individual to our team.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Flexible schedule
• Health insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person